Job Description

Job Description

Job Description

Benefits:

• 401(k) matching
• Paid time off
• Training & development

• The Service/Project Coordinator is responsible for managing various communication channels for service requests, dispatching and monitoring service technicians to meet customer and business needs.
• Work with technicians with upkeep of vehicles (i.e., washing exterior, removing debris from interior, cleaning oil messes, replacing ECRM provided equipment/supplies).
• Coordinate/dispatch service tasks to remote field technicians via phone or software.
• Ensure that technicians have worksheets signed and turned in on time.
• Responsible for ECRM vehicular inventory.
• Route, plan and communicate to ensure that jobs are handled efficiently and coordinate workload for technicians and customers.
• Communicate with technicians and customers and update systems to ensure proper information is captured as needed.
• Be available for the 2:00PM phone meeting daily to give updates on job(s) status, new parts/supplies needed for assigned jobs and other job-related issues.
• Understand and monitor various service level agreement requirements.
• Ensure the accurate capture, data entry and maintenance of client information.
• Other tasks/duties as assigned.

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